Introducing tails-support@boum.org

我们为了弥补这种损失，决定创建一个新的公共邮件列表用于用户帮助。

该列表适合用于：

用户帮助：解决有关 Tails 使用操作、安全隐患等顾虑
Community interaction: information and tricks about ways of using Tails that are not officially documented but might be of interest to others.
Small issues: pointing out small things that we needed to fix and do not require a complete bug report. That's fine and we appreciate it.

This list is the wrong place for:

Bug reports: see the bug reporting documentation instead.
Feature requests: those should be done on the development mailing list: tails-dev@boum.org.
Computer security essays and conspiranoia not directly related to Tails.

Some reasons behind this decision

Since 2012, we worked on replacing the old forum with a question and answer application. We hoped we could have a shared application with The Tor Project that was heading in the same direction. For many reasons this did not happen.

To solve this we decided to:

Setup a support mailing list as a new public channel for user support with the help of the Tails community.
Gather frequently asked questions from the forum and the list on our website.
On the long-run, have Askbot into Debian and improve it with the features we need.

See the corresponding ticket: #5984.